Returns

Our goal is 100% customer satisfaction. We want you to love Hellowaist products.

That is why we offer easy returns for unused and unworn products. If the product does not fit you, simply return it back to Hellowaist at 87 E. Green St. Suite 309, Pasadena CA 91105.  Returns must be in original packaging and with original tags attached.  We will be happy to accept your return  within 14 days of the product delivery.

All returns are subject to inspection and quality approval. Before returning the product, please make sure you comply with all the requirements below for a successful return.  If the product does not fulfill all requirements, we cannot guarantee your return.

The product you want to return for a refund has to:

  • be unworn, unwashed, unused, unstained
  • have all tags attached
  • be without stretch marks and permanent wrinkles
  • be in original packaging
  • be returned within 14 days of the product delivery

We feel quality is everything and that is why we go through a strict process on making sure your product is not in anyway flawed before shipping out.  However, if you do receive a defective item please follow the steps below.

1.  If the item is defective, please notify us within 3 days of delivery.
2. Please send us a photo via email to hw@bykd.com showing the defect.  After reviewing and confirming the defect we will ship out a new one to you.